Cali Nails in Gurnee, Illinois

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• Rahamat Odunsi

  Posted Jul, 26 2019

  Wednesday November 16th I went into the shop to get a no chip manicure, as it was referred to me by a friend. Two days later my nails began to chip, but they were supposed to last for about two weeks. I didn't have time to return to the shop until Sunday the 20th. Upon entering I showed them my nails and they agreed to fix them. They started but, left me sitting at a station, and switching me from station to station and taking customers ahead of me insisting they would get to me soon.
  
  After an hour of this game I had enough and just ask for my money back. Manager refuses and gets really rude. I had to call the police this lady was so impossible.
  
  She tells me i have to speak to the owner and to call M-F. I didn't want to because i didn't trust they would hear me out if I left. But after calling the police and still getting no where with her. I ask for the number....would you believe this woman hands me the shops number???????? She then says "i cant give out the owners number". I'm thinking wasn't that your idea in the first place.
  
  Thats not even the best part! She then tells me the owner is on vacation and wont be back until the following Friday! Yet this entire time she was saying call anytime M-F! unbelievable!
• N C.

  Posted Feb, 11 2019

  Lisa has talent, but she is rude. This is the only reason as to why I would never return. I gave her two visits to get it right and it didn't work. Also, she should update the business license since EXPIRED years ago. Why would you have that on display?

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